Schedule

We can all take steps to be environmentally friendly, and our customers and staff expect us to do just that. Speakers will share their experience on how you can make a positive difference to the environment and your business.

What are the latest communications tools and strategies, and how do you pick the right ones? This session will explore communication and engagement preferences across age groups, which are helpful for customer and staff retention.

Learn how to prepare for, structure, deliver and follow up difficult conversations to ensure your ongoing success and peace mind. This session will feature real examples of staff issues and customer complaints.

Learn the essential ingredients of business planning and financial management, to navigate your way through growing, structuring and selling your business to achieve your goals.

Explore the different types of high voltage batteries for EV and Hybrid Vehicles, how to analyse and diagnose faults, and determine the health of a high voltage battery pack.

An introduction to Hybrid Electric Vehicles (HEV’s) and Battery Electric Vehicles (BEV’s) including powertrain operation, safety considerations and required workplace tools and equipment.

This session, featuring technician and instructor Brandon Steckler shows you how to incorporate basic testing techniques and modern diagnostic tooling with available service information to diagnose and solve any issue easily and efficently, regardless of the vehicle type.

The essence of the class is built around the idea that if adequate service information is present, a thorough understanding of one’s diagnostic tooling (and the tools’ limitations) as well as an understanding of the physics common to all vehicle’s system/components, ANYTHING can be diagnosed!

Upskill your understanding of EGR systems and diagnosis, catch can theory and installation, and dispel common diesel powered vehicle myths through real world examples and demonstrations.

Gain a better understanding into Pass – Thru technology from basic through to advanced features, and how Pass – Thru can save your workshop time and money.

Boost your understanding of CAN, LIN, MOST and FlexRay bus communications to accurately diagnose and interpret faults.

An introduction to Hybrid Electric Vehicles (HEV’s) and Battery Electric Vehicles (BEV’s) including powertrain operation, safety considerations and required workplace tools and equipment.

Learn how to maximise your understanding of this important diagnosis tool with fundamental principles to help you diagnose issues more effectively.

How to incorporate basic testing techniques and modern diagnostic tooling with available service information to diagnose and solve any issue easily and efficently, regardless of the vehicle type.

Explore the different types of high voltage batteries for EV and Hybrid vehicles, how to analyse and diagnose faults, and determine the health of a high voltage battery pack.

Learn how to maximise your understanding of this important diagnosis tool with fundamental principles to help you diagnose issues more effectively.

Boost your understanding of CAN, LIN, MOST and FlexRay bus communications to accurately diagnose and interpret faults.

Upskill your understanding of EGR systems and diagnosis, catch can theory and installation, and dispel common diesel powered vehicle myths through real world examples and demonstrations.

Learn about ‘the most important person in the room’ – the customer. Change in customer expectations is constant, fast and creating an ever-expanding range of segments to serve. In this session, industry leaders Benjamin and Adam will share the Top 3 Consumer Trends from their perspectives, and inspire your thinking about your Customer of the Future.