Workshop Management Program

Supercharge your business knowledge so your business is ready for future success with this comprehensive Workshop Management Program, featuring industry experts.

Friday 20th June 2025

Critical Crossroads:
Five Trends Transforming the Automotive Aftermarket Landscape

ABOUT THE SESSION
Top 5 Trends/Critical Issues impacting on the aftermarket

STUART CHARITY

AAAA

ROB CAMERON

GPC ASIA PACIFIC

GRAEME WHICKMAN

AMOTIV

BENJAMIN WARD

SUPERCHEAP AUTO

Is the ‘All Makes & All Models’ Repairer Model Built to Last?

ABOUT THE SESSION
The Australian Car Parc has never been so diverse, and with the complexity of vehicle technologies coming at us, have ‘all makes’ workshops bitten off more than they can chew?

PETER ROGERS

REPCO AUTHORISED SERVICE

MIKE WEBER

PRESTIGE AND PERFORMANCE

RON ATKINSON

FUTURE AUTO SERVICE CENTRES

Searching for New Employees? You May Need to Shift Gears

ABOUT THE SESSION
There is no doubt our industry is grappling with an unprecedented shortage of apprentices and skilled technicians but when we continue to fish from the same pond, is it any wonder when we don’t land a catch?

PRISCILLA ROBB

PENRITE OIL

CHELSEA LAWSON

MTAQ

DONNA DEJKOVSKI

AUSMASA

HELEN TINNEY

AUSMASA

The Road to Success: Effective Marketing for Auto Repair Workshops

ABOUT THE SESSION
Practical advice from our experienced panelists on steps you can take in your business right now to boost your digital presence.

JAMES PAYNE

AUSGARAGE

ADELE GOODWIN

JUST BOOST DIGITAL

MIKE CARNEMOLLA

313 AUTOMOTIVE

AI in the Workplace and the Workshop: Transforming the Future of Business

ABOUT THE SESSION
How are the most succesful workshops embracing AI technologies, and what’s the future of AI globally to increase efficiency? Embracing AI without losing the human touch.

STEVE NUTTAL

FIFTH QUADRANT

Navigating Danger: 5 Key Risks That Could Jeopardize Your Business

ABOUT THE SESSION
Our diverse panel discuss the 5 things that could devastate your business if you take your eye off the ball – you can’t afford to miss this session.

EMMA DALLEY

INDUSTRY LEGAL GROUP

KELLY ADAM

AUTOMOTIVE BUSINESS COACH

RACHAEL EVANS

THE WORKSHOP WHISPERER

Driving Staff Productivity: Unlocking Workshop Success

ABOUT THE SESSION

Join us for an engaging interview session with two of Australia’s top workshop owners, Jeff Smit from Sydney and Craig Baills from country QLD. Both have mastered the art of running highly profitable auto repair shops, and while their methods may differ, their results speak for themselves.

In this compelling discussion hosted by Geoff Mutton, you’ll gain exclusive insights into the strategies that drive technician productivity and workshop profitability. Discover how you can elevate your own operations with practical tips and proven techniques

JEFF SMIT

THE AUTOMOTIVE TECHNICIAN (TAT)

CRAIG BAILLS

HIGHFIELDS MECHANCIAL

GEOFF MUTTON

THE AUTOMOTIVE TECHNICIAN (TAT)

Saturday 21st June 2025

Cruising into the Future: Preparing for Tomorrow's Customers, Today

ABOUT THE SESSION
How will customers of the future find your business? What will be most important to them? How do we prepare now for the customers of tomorrow?

(MC) NIGEL BISHOP

AAAA

STEVE GROSSRIEDER

JAX TYRES & AUTO

MARCEL FABRIS

BRIDGESTONE

SEAN CRANENBURGH

AUTO MASTERS

The ADAS National Industry Code: Igniting Standards for the Future of Automotive Repair

ABOUT THE SESSION
The ADAS National Industry Code – the launch of the ADAS code by the Automotive Repairers Council of Australia ARCA.

CRAIG BAILLS

HIGHFIELDS MECHANCIAL

LESLEY YATES

AAAA

Driving Change and Shaping the Road Ahead: Industry Leaders on Innovation and Advocacy

ABOUT THE SESSION
Innovation drives the automotive aftermarket – adapting, improving, and leading the way. We are an industry that has always stood on our own two feet whilst simultaneously embracing collaboration and a sense of shared purpose. Our inspirational panel dives into the themes of innovation and advocacy and how these core tenets underpin our industry’s unwavering strength, unity, and fierce self-determination.

DALE DURDEN

COOLDRIVE AUTO PARTS

BENJAMIN WARD

SUPERCHEAP AUTO

LESLEY YATES

AAAA

Fueling the Future: The Next Generation of Aftermarket Talent

ABOUT THE SESSION

What will inspire future school leavers to choose an automotive career? What are the biggest barriers we are facing now, and what we will come up against looking forward?

(MC) BARBARA HARRISON

AMOTIV

AILEEN HAYES

GPC ASIA PACIFIC

FIONA MURPHY

mycar

MERRYL DOOLEY

BAPCOR

Are We Overrevving the Hype Around EVs

ABOUT THE SESSION

Is all the talk about EVs just a little BS? Lets get down to brass tacks with AAAA CEO, Stuart Charity, and Director of Fifth Quadrant, Ben Selwyn.

STUART CHARITY

AAAA

BEN SELWYN

FIFTH QUADRANT

Utilising OEM Data for Your Independent Repair Business: The Power of AASRA MVIS

ABOUT THE SESSION

Three years ago, the landscape for automotive aftermarket workshops in Australia was forever changed. The significance of the MVIS cannot be overstated – the right to fair and open access to service and repair information is now enshrined in law. Since then, the road has certainly had a few bumps, and the learning curve has been steep, but for those early adopters, the opportunities have been game-changing. Join us and be inspired to get ahead of the pack, as we explore the power of accessing OEM data straight from the manufacturer.

JEFF SMIT

THE AUTOMOTIVE TECHNICIAN (TAT)

BRENDAN SORENSEN

THE AUTOMOTIVE TECHNICIAN (TAT)

Rethink, Adapt, Survive: The AI Challenge for Independent Workshops

ABOUT THE SESSION

The discussion will cover the use of AI and emerging technologies to streamline:
– Technical data power by AI for technicians in workshops
– Front desk customer service, operations and scheduling.
– Automation of customer pick-ups, loyalty and service reminders.
– AI in fleet to streamline authorisations and payments.

MICHAEL TREMEER

MICROSOFT

EDEN SHIRLEY

AUTOGURU

DENVER NAIDOO

ZELIGATE AI

CEO – AAAA

stuart
charity

Stuart Charity is a passionate, well-respected industry leader, having served the automotive industry in various roles across a distinguished career. Stuart is CEO of the Australian Automotive Aftermarket Association (AAAA), which represents 4,100member businesses and the entire automotive aftermarket, an industry that contributes $25B annually to the economy.

Stuart’s previous career experience has enhanced his knowledge and market understanding, allowing him to make informed strategic decisions and offer respected insights. Before his time at AAAA, Stuart served as the Executive Director of the Society of Automotive Engineers Australasia (SAE-A). Earlier, as the Automotive Industry Specialist with Austrade, Stuart successfully assisted automotive component manufacturers in developing new export markets.

managing director and group chief executive officer – gpc asia pacific

rob
cameron

Rob Cameron is the Managing Director and Group Chief Executive Officer of GPC Asia Pacific. GPC Asia Pacific is the largest automotive aftermarket and industrial parts supplier in Australia and New Zealand with annually revenue of over $3.7B.

Rob has been involved in the Automotive Aftermarket since 1992 having commenced his career with ABW Tools before moving to Stanley when they acquired ABW. In 2003, Rob joined GPC Asia Pacific as the CFO for Ashdown-Ingram and became the Executive General Manager of that business in 2007. In January 2017, Rob was appointed the Managing Director and Group Chief Executive Officer for GPC Asia Pacific.

Rob has Bachelor degrees in IT and Commerce from Griffith University as well as extensive executive education from Wharton, Monash University, China-European International Business School (CEIBS) in Shanghai and IESE in Spain. Recently Rob completed a course in Artificial Intelligence and business strategy from M.I.T.

managing director – supercheap auto

benjamin
ward

Benjamin joined Super Retail Group in July 2019 as Managing Director – Supercheap Auto. Benjamin holds a Bachelor of Business (Marketing) from the University of Newcastle and is an experienced retail executive with 25 years in senior management roles across Australia, UK, US and Europe, including two decades with international supermarket giant ALDI.

Previously, he was Managing Director, Global Business Coordination for ALDI Supermarkets based in Germany. Benjamin also held various senior leadership roles at ALDI in Operations, Merchandising, Transformation and Change Management.

national manager – repco authorised service

peter
rogers

Peter Rogers is the National Manager of Repco Authorised Service, one of Australia’s leading workshop networks with over 550 locations. Peter holds a unique perspective on the industry, developed through 30 years working in or around parts distribution, specialist chains and general workshops, combined with SME experience operating a specialist Marketing Services business. Peter has served as a AAAA Board member for more than 10 years.

Head of Strategy & Customer Engagement – Penrite Oil

priscilla
robb

Priscilla Robb is a dynamic and results-driven Marketing Manager with over 21 years of experience in the Australian and New Zealand automotive & industrial aftermarkets. She has recently joined the Penrite Oil family, after leading a high-performing marketing team at Gates Australia Pty Ltd for over 20 years. Priscilla has successfully managed marketing budgets to deliver ROI and launched impactful campaigns, including the Gates Apprentice Program.

She is known for her strategic planning, project and brand management skills, working alongside sales teams driving consistent growth and delivering business results. Priscilla holds a Bachelor of Commerce/Arts from Monash University and a Diploma of Business (Marketing) from Swinburne University. She is also an inaugural awardee of the AAAA ‘Women at the Wheel’ award and a member of the AAAA Women Committee.

Project Coordinator – MTAQ

chelsea
lawson

Chelsea Lawson is a qualified light vehicle mechanic in Brisbane’s North. She began her apprenticeship in 2017 through a school based apprenticeship. She worked in dealerships for the first few years of her apprenticeship but found the environment difficult to thrive in.
After trialing university for a while, she then went back to the automotive industry, finding an independent workshop where she has had the support to succeed and go on to win multiple awards.

As well as spending her days working on all makes and models of cars, she is a keen advocate for women in trades and expanding the reach of the automotive industry.

Senior Manager Training Products – Mining and Automotive Skills Alliance (AUSMASA)

DONNA DEJKOVSKI

Donna Dejkovski is Senior Manager Training Products for the Jobs and Skills Council representing the Mining and Automotive sectors.

Donna draws on 20 + years’ experience in building workforce capabilities to identify and articulate competencies and develop targeted learning solutions and support resources. She has an in-depth working knowledge of training package development and the Australian Vocational Education and Training sector having developed nationally endorsed qualifications and resources across diverse sectors including construction, financial services, aged care and early childhood education.

creative director – ausgarage 

james
payne

James is the Founder and Creative Director at AusGarage, a creative advertising agency specialising in the automotive and outdoor industry. Alongside his team of creatives and marketers, he focuses on brand strategy and results driven execution for household names such as Century Batteries, Rain-X, Monroe and the AAAA.

James has a passion for combining data-driven insights, creativity, and authentic storytelling to drive consumer behaviour through strategic brand messaging.

Ignited by an early found passion for anything with an engine, James has been heavily involved in the automotive advertising space for 14 years. From national campaigns, motorsport event management and promotion, to working with local workshops to fill their hoists.

 

director – 313 automotive

michael
carnemolla

Michael Carnemolla is a qualified vehicle technician with 28 years of experience in the automotive industry.

In 2013, he started his own business at 313 Automotive, in a brand-new purpose-built workshop in Russell Lea. The business has grown during this time, now employing 8 full time staff.

Michael has extended his mechanical experience to include: advanced diagnostics in hybrid vehicles, automotive electrical and marine mechanical. He is committed to keeping abreast of vehicle technology advancements, such as EFI diagnostics and hybrid vehicles.

As evidence of his commitment to investment in sustainable practices, Michael is proud that his workshop is MTA Green Stamp carbon footprint neutral accredited and has won awards for sustainability including the Canada Bay Council Sustainability Award (2018) and the Canada Bay Council overall “Environmental Business Award” in 2021.

Michael serves on the following industry councils and committees: Australian Automotive Aftermarket Association (AAAA) board member, Australian Automotive Services Dealer Network (AASDN) Vice Chairman, Automotive Repairers Council of Australia (ARCA) Committee board member, MTA NSW Member.

director – fifth quadrant

steve
nuttal

Steve is a director at Sydney-based market research agency Fifth Quadrant, with over 30 years of experience in the research industry spanning Australia, Europe, and Asia. He works with leading Australian and international organisations, helping them harness customer insights to identify strategic opportunities and drive growth. A thought leader in the intersection of AI, technology, and business strategy, Steve brings deep expertise in applying research to solve real-world challenges. Steve’s presentation will explore how artificial intelligence is reshaping the automotive aftermarket and broader business landscape.

principal lawyer – industry legal group

emma
dalley

Emma is the Principal Lawyer and Director of Industry Legal Group Pty Ltd (ILG) which delivers the AAAA Employer Assist member service in partnership with the Australian Automotive Aftermarket Association.

Emma is admitted as a lawyer of the Supreme Court of Queensland and has a dual degree in Business Management and Law. Emma is an experienced employment lawyer with a special knowledge and understanding of the industry having provided workplace relations advice and support to the Automotive Aftermarket industry for more than 7 years.

Automotive Business Coach

Kelly
Adam

Kelly is a third-generation automotive professional, trade-qualified expert, and working mum. She and her husband started their first workshop in 2009, scaling it into a multi-million-dollar business while raising three young children. After selling the business in 2024 for a significant profit, Kelly now helps others in the industry achieve success.

With a career shaped by resilience and hard work, Kelly combines her deep industry knowledge with personal experience to share practical strategies for growing businesses, improving productivity, and balancing work and family life. She continues her passion for the trade while running a specialist workshop in Jindabyne.

technical editor, head trainer & founding director – The automotive technician

jeff
smit

Jeff is the consummate automotive technician professional who believes passionately in the need for constant training to stay ahead in the automotive repair industry.
He owns and operates two auto electrical, general repair and air conditioning workshops in Sydney, and he was instrumental in establishing The Automotive Technician network with two partners in 2007.

Jeff has toured widely throughout Australia and New Zealand delivering technical workshops and training sessions, and as a result of a co-branded business training project, has concentrated on helping workshop operators manage their businesses more effectively and profitably.
He and his workshops have won many awards for technical and business expertise and Jeff has undertaken countless post trade courses in all areas of mechanical and Auto electrical and electronics.

owner – highfields mechanical

craig
baills

Craig Baills has over thirty years of experience and success in the automotive industry, as both a technician and business owner.

As a director with the Australian Automotive Aftermarket Association (AAAA), MTAQ Committee member and owner of two workshops – Highfield Mechanical and Hi-Mech Auto Solutions Craig has a broad understanding of the automotive industry and the challenges and opportunities facing the aftermarket.

From workshop management, developing key customer relationships and aftermarket support, Craig has a track record of success implementing processes that improve efficiency, reduce costs and ultimately increase revenues in line with company objectives.

Craig has a deep desire to leave the automotive industry in a better place than when he started, and help other automotive aftermarket workshops survive and grow in a rapidly changing industry and enjoys sharing his knowledge at industry events across the country.

General Manager & Director – the automotive technician (TaT) 

Geoff
Mutton

After completing his commerce degree at the University of Sydney, Geoff became a chartered accountant where he gained an understanding of the financial frustrations of small business.

In 2010 Geoff joined forces with Jeff Smit to form TaT Biz which is the business training arm of The Automotive Technician (TaT)

Apart from regular training events, Geoff works one-on-one with auto mechanical workshop owners, helping them implement better and more profitable business practices and regain full control of their business.

In 2016 Geoff became a Director of TaT and was appointed the General Manager.

CEO & Managing Director, Jax Tyres & Auto

STEVE
GROSSRIEDER

Transformative CEO with a consistent track record delivering exceptional growth in high growth, declining, and challenging environments experiencing significant pressures to performance. Steve’s ability to drive outcomes through people has pivotal in his working career, a catalyst, and executor, of customer-centred change. A belief that customer centricity is the cornerstone of business success, that this is only through top-down and inside-out customer-led transformation that genuinely positions customer insight as the custodian of decision making, values and behaviours, that we can position businesses as market leaders.
Key to delivering this, of course, is visible, clear, engaging leadership and a focus on how we enable our people to live and breathe the customer, through efficient process, clear strategy and incentive structures that are connected and purposeful. Illustrated through regional turnarounds (Europe), double digit revenue and EBIT growth (APAC) and improved revenue penetration (North America), Steve is an adaptable and agile leader, capable of transitioning between business types, sizes and regions to drive unprecedented business profitability and growth.

Group Automotive Strategy Manager, Bridgestone Australia

MARCEL FABRIS

Automotive professional with extensive leadership experience in fixed operations across OEMs, dealerships, independent service providers, and tyre operations throughout Australia, Asia-Pacific and Europe. Demonstrated expertise in business transformation, supplier management, customer experience, and operational excellence. Proven track record of developing high-performing teams and implementing innovative sales and service programs to drive growth and efficiency.

director of government relations & Advocacy – aaaa

lesley
yates

Lesley Yates is Director of Government Relations and Advocacy for the Australian Automotive Aftermarket Association. Lesley manages AAAA advocacy campaigns, designing creative and innovative solutions to address the greatest challenges facing our industry and then lobbying and encouraging government to make the right decisions to support our industry.


In 2021, after a decade of AAAA campaigning for fair and open competition, the new motor vehicle repair law was passed in Australian Parliament. This legislation is the result of a tireless and persistent grassroots campaign by the AAAA. Lesley is now tackling our ongoing substantial industry challenges, including the workforce shortage crisis and government vehicle modification regulations.

chief people officer – amotiv

barbara
harrison

Barbara has over 20 years leading People & Culture teams in organisations across both private and public sectors in Australia and New Zealand. Having worked with Amotiv (formerly GUD Holdings) for the past five years, Barbara describes moving to her current role as Amotiv’s Chief People Officer as one of the best decisions made in her career to date.

Barbara loves working with great people in support of creating a culture where people can thrive and be their authentic and ‘best self’ at work – firmly believing that by putting people at the heart of what an organisation does, great commercial, professional, and personal outcomes can be achieved.

 

chief people officer – gpc asia pacific 

Aileen
Hayes

Aileen Hayes is the Chief People Officer at GPC Asia Pacific the largest automotive aftermarket and industrial parts supplier in Australia and New Zealand.

Aileen has been in the Automotive Industry for over 15 years.  Prior to joining GPC,  Aileen spent several years in HR and Operations roles with the Home Depot North America.  She started her career in the aviation sector with Airways Air Traffic control New Zealand before holding various HR Manager and Strategy consulting roles in the United Kingdom.

As Chief People Officer, Aileen is responsible setting and overseeing the execution of the business’s overall people strategy harnessing her passion for attracting and retaining incredible talent and developing a highly capable, customer centric and engaged team.  Promoting our industry to attract the next generation of aftermarket talent is a passion and crucial focus.  

With a degree in Psychology, Aileen has also completed several Executive Education programs at Wharton and Emory University USA and Monash University.

Aileen is also proud member of AAAAWomen, championing careers for women in the automotive aftermarket.

chief people officer – mycar 

fiona
murphy

Fiona Murphy is the Chief People Officer at mycar Tyre & Auto. In this role, Fiona is responsible for HR, Safety, Talent, Internal Communications, L&D and Sustainability. Prior to joining mycar, Fiona held senior HR roles across many industries and three continents, including education; community services; not for profit; retail; media; technology; and engineering. With qualifications in psychology and law, Fiona’s expertise spans employee relations, employee engagement, learning and organisational development, and workplace health and safety.

She is passionate about building great cultures and ensuring organisations have a people-first focus. In addition to her role at mycar, Fiona was Deputy Chair of the Automotive Light Vehicle Industry Reference Council for a number of years and is now a proud member of AAAAWomen, championing careers for women in the automotive aftermarket.

Chief People and Culture Officer, Bapcor

Merryl
Dooley

Merryl joined Bapcor in October 2022 as Chief People and Culture Officer.
Merryl is an experienced strategic executive who has held Chief People Officer (CPO) roles for over 10 years across entertainment, retail and fashion.
Merryl is a commercial and empowering leader with a global mindset and proven experience in facilitating cultural and transformational change, with a passion for building values-led, inclusive organisations.
She was Chief People and Sustainability Officer at Decjuba and prior to that was the CPO at Tabcorp Holdings Limited for over 10 years where she had accountability for People, Culture, Safety and Communications.
Merryl holds a Masters of Business Administration from the University of NSW, and a Bachelor of Arts (Education) from Melbourne University. She is also a member of the Australian Institute of Company Directors (AICD) and President of the Williamstown Football Club and a member of the Hawthorn Football Club nominations committee.

director – fifth quadrant

ben
selwyn

Ben Selwyn is a highly experienced research analyst, who has spent over 15 years advising clients in automotive, telecommunications, financial services, technology and the public sector.
He leads the fifth quadrant automotive practice in providing strategic insights to leading aftermarket suppliers, and works closely with the Australian Automotive Aftermarket Association (AAAA) on its market intelligence program.

Ben is an expert at working with big data and making it relevant to day-to-day business decision making. He is highly valued for his analysis of trend data and his ability to predict future trends and how the industry should respond to these trends.

Director – the automotive technician (TaT) 

Brendan
Sorensen

Brendan Sorensen is a seasoned workshop manager and lead diagnostician with expertise in business management, public speaking, and technical training. As Technical Director of The Automotive Technician (TaT), he shares practical vehicle insights through a bi-monthly magazine, diagnostic programs, technical support, and training via webinars, live sessions, and YouTube.
A director on the VASA board and recipient of the 2022 AAAA Young Achiever Award, Brendan is passionate about advancing the automotive trade through education. Known nationwide in the training circuit, he excels at simplifying complex concepts into actionable insights for technicians.


Committed to staying ahead of emerging technologies, Brendan focuses on advanced diagnostics and efficiency innovations in the evolving automotive industry. He also manages Steve Sorensen Mechanical, his family’s Brisbane-based workshop.