Adele Coswello is the Chief Customer Officer of mycar Tyre & Auto. She is passionate about bringing subject matter experts from diverse backgrounds together to build successful transformation programs that deliver a better outcome for the customer. Responsible for analysing and enhancing every customer touchpoint mycar has across its network of more than 270 Australian stores and online, Adele has led the implementation of mycar’s Care Beyond the Care transformation, launched when mycar changed its name from Kmart Tyre and Auto Service in 2018.
Having previously worked with well-known and established brands including Bunnings Warehouse, Wesfarmers, EMI Group, Credit Suisse and Deloitte, Adele centred her role as Chief Customer Officer of mycar in 2020 after serving as Chief Financial Officer of the group since its inception in 2018.
Adele has a unique skill set, being an expert in bringing diverse teams across specialties including Marketing, Merchandise, Customer Care, Finance and Business Development together to deliver exceptional business evolution programs.