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Customer Service Excellence – The Power of Consistency and How To Achieve It

EVENT SPEAKERS
EVENT INFORMATION
  • Friday 9th - Saturday 10th June, 2023
  • Brisbane Convention & Exhibition Centre, Glenelg Street, South Brisbane QLD 4101

Customer expectations are being shaped by extraordinary shopping experiences across multiple industries and channels. Retaining and growing customers is heavily impacted by the customer service experience, and often at points that are underestimated. With a mix of human and machine elements influencing customer expectations and service processes, what’s the right approach to use in your business? We know that trust is paramount in building a loyal (and profitable) customer base so how can you build that trust and keep retaining your customers? This session will explore the breadth of customer service touchpoints, what’s possible and the customer service principles that have stood the test of time. Speakers will share how to create a positive customer service experience that is sustainable, effective and will turn happy customers into advocates for your brand and business.

Adele Coswello

Chief Customer Officer

mycar

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Speaker Bio
Adele Coswello
Adele Coswello is the Chief Customer Officer of mycar Tyre & Auto. She is passionate about bringing subject matter experts from diverse backgrounds together to build successful transformation programs that deliver a better outcome for the customer. Responsible for analysing and enhancing every customer touchpoint mycar has across its network of more than 270 Australian stores and online, Adele has led the implementation of mycar’s Care Beyond the Care transformation, launched when mycar changed its name from Kmart Tyre and Auto Service in 2018. Having previously worked with well-known and established brands including Bunnings Warehouse, Wesfarmers, EMI Group, Credit Suisse and Deloitte, Adele centred her role as Chief Customer Officer of mycar in 2020 after serving as Chief Financial Officer of the group since its inception in 2018. Adele has a unique skill set, being an expert in bringing diverse teams across specialties including Marketing, Merchandise, Customer Care, Finance and Business Development together to deliver exceptional business evolution programs.
Adele Coswello is the Chief Customer Officer of mycar Tyre & Auto. She is passionate about bringing subject matter experts from diverse backgrounds together to build successful transformation programs that deliver a better outcome for the customer. Responsible for analysing and enhancing every customer touchpoint mycar has across its network of more than 270 Australian stores and online, Adele has led the implementation of mycar’s Care Beyond the Care transformation, launched when mycar changed its name from Kmart Tyre and Auto Service in 2018. Having previously worked with well-known and established brands including Bunnings Warehouse, Wesfarmers, EMI Group, Credit Suisse and Deloitte, Adele centred her role as Chief Customer Officer of mycar in 2020 after serving as Chief Financial Officer of the group since its inception in 2018. Adele has a unique skill set, being an expert in bringing diverse teams across specialties including Marketing, Merchandise, Customer Care, Finance and Business Development together to deliver exceptional business evolution programs.